Supervisor FAQs

Ultipro (Payroll System) and EmpCenter (Time & Attendance System)

I can’t log in to Ultipro. What do I do?
Please contact Human Resources at extension 18254 or by email at for assistance with your Ultipro log in.

By when do I need to approve my employees’ timesheets?
Approvals are due no later than 10:00 am the Monday after the end of the hourly pay period. The hourly payroll schedule is available on the Ultipro home page and from the Human Resources office. Please keep in mind that approvals are due earlier for pay periods that contain observed holidays. If you have any questions, please contact Hortensia Lopez in Human Resources at extension 74597.

What if I will be on vacation or out of town when payroll is due?
Please identify another staff supervisor in your department to be your designee for EmpCenter timesheets approval in your absence and set up a delegation to that individual within the EmpCenter system. If you need assistance setting up the delegation, please see the Job Aid for Managers or contact Hortensia at extension 75497.


How do I request to hire a temporary, agency temporary or student employee?
We have separate forms for hiring each of these types of employees. Please complete the form, sign it and forward it to your area Vice President for approval and signature. You can find the hire forms on the Ultipro home page, or by clicking on the corresponding link below:

The student/temporary employee’s name isn’t on my list of employees in Ultipro. What do I do?
New hires can take a few days to start showing up in Ultirpo. If you have an employee who needs to report hours and cannot enter them into Ultipro, the employee will need to report his/her hours on a paper timesheet. Both the employee and you will need to approve the timesheet by signing it, and then submit it to Hortensia in Human Resources as soon as possible.