March 23, 2020
TO: Anthem Blue Cross Advantage/Lumenos and Kaiser Permanente Members
Remote services are available to Anthem and Kaiser members for non-emergency medical, mental health, and prescription needs. We encourage you to click on the hyperlinks below to learn about these services which allow you to get support through your computer, phone or other mobile device. No driving and no waiting at an urgent care center. Get care quickly and easily!
Note About Costs: Be aware that some of these services, such as online medical appointments through the LiveHealth app (Anthem), involve a copay as would an in-person appointment. Anthem Members: Please review the COVID-19 press release below as Anthem has provided temporary waivers for most costs associated with most services related to the virus at this time.
Anthem Blue Cross LiveHealth Online: This app provides you a doctor 24/7. LiveHealth Online lets you talk face-to-face with a doctor through your mobile device or a computer with a webcam. Use LiveHealth Online for common health concerns like colds, the flu, fevers, rashes, infections, allergies and more. It’s faster, easier and more convenient than a visit to an urgent care center.
Frequently Asked Questions (LiveHealth)
COVID-19: Temporary Cost Waiver for Diagnositic Testing and 90-Day Waiver for LiveHealth Services (press release)
Kaiser Permanente Telehealth: Services include phone or video appointments, communicating with your doctor by email, online health assessments, and a health care hotline for advice. No matter which option you choose, your providers can see your health history, update your medical record, and give you personalized care that fits your life.
Questions and Assistance: If you have questions or need assistance accessing these services, please contact the TCCS Benefits Administration staff at Benefits@claremont.edu or (909) 621-8151.
We hope these services provided by our medical plans provide you with the flexibility and resources you need during this time. We wish you and your loved ones good health!
Office of Human Resources and Payroll Services | Pitzer College
HR@pitzer.edu | (909) 621-8254